Aïa Guide

Both. HR sets up access, policies, and integrations, then monitors usage and outcomes. Employees use Aïa directly for answers and step-by-step guidance without waiting for HR. Managers get analytics on deflected questions, common topics, and sentiment. No extra IT lift for employees beyond SSO or secure link.

Yes. Employees get instant answers any time, on shift or off. Aïa covers permits, status, timelines, and required documents so questions do not queue until business hours. This reduces after-hours pings to HR and shortens time to action on urgent steps.

It focuses on work-permit pathways and adjacent topics employees ask about most: extensions, implied status, travel questions, family sponsorship basics, document lists, and timelines. Complex, case-specific issues are flagged for guided escalation. Scope can be tailored to your policies and jurisdictions.

Yes. Employees can track key steps for spouses and dependants, see document checklists, and get reminders for deadlines. Aïa explains next actions in plain language and routes edge cases to HR with context. This reduces uncertainty for families and stabilizes focus at work.

Each employee has a personal, end-to-end encrypted space. Chats and files are encrypted in transit and at rest, with employee-only access by default. HR sees aggregated insights, not private content, unless your policy enables case-by-case consent or role-based access. All activity is logged for security and audit.

It deflects repetitive Q&A across chat, email, and phone while standardizing answers with sources and versioning. Smart escalation bundles full context so HR handles only exceptions. Built-in checklists and reminders cut follow-ups, freeing HR to focus on planning, hiring, and compliance tasks.

Yes. Clear, timely guidance lowers uncertainty for international staff and their families, which supports engagement and intent to stay. Employees feel supported from onboarding through renewals, reducing preventable churn tied to immigration confusion. HR can track leading indicators like deflection, satisfaction, and topic trends.

It reduces stress by replacing guesswork with instant, accurate answers and step-by-step roadmaps. Employees always know where they are in the process and what comes next. This improves focus at work and lowers ad-hoc requests that interrupt HR and managers.

Most teams launch in days. Connect SSO or issue secure links, import eligible employees, choose default content packs, and add any company-specific policies. Optional integrations (Slack/Teams, email routing, HRIS metadata) can be enabled later without blocking go-live.

Yes. Employees can email Aïa for sourced replies or call a dedicated number to ask in their native language. All interactions sync to the same secure personal space with transcripts and action items. Non-desk workers get equal access, and HR retains visibility through aggregated metrics.

Security is compliance-grade: encryption in transit and at rest, role-based access, and a full audit trail. Admins can restrict sensitive records, control sharing with auditors, and export evidence securely for regulatory reviews.